Privacy Policy
Last updated: 2 December 2025
1. Information We Collect
We collect information you provide directly to us when you request a service, fill out a form, or communicate with us. This may include:
- Name and contact information (phone number, email address)
- Address and location details for service visits
- Appliance details and service history
- Payment information for service charges
- Communication records and feedback
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and complete service requests
- Send service confirmations, updates, and follow-ups
- Respond to your comments, questions, and requests
- Send promotional communications (with your consent)
- Maintain records for warranty and service history
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service technicians to fulfill your service requests
- With payment processors to complete transactions
- When required by law or to protect our rights
- With your consent or at your direction
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate or incomplete information
- Request deletion of your personal data
- Opt-out of marketing communications
- Lodge a complaint with a supervisory authority
6. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can control cookies through your browser settings.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: service@A. O. Smithcare.com
Phone: 080-69578475
Address:No. 5, Jp Nagar 7th phase kanakpura main road Bangalore - 560078